Privacy Policy for The Dragonfly Lounge

Effective Date: 2nd April 2025

At The Dragonfly Lounge, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase tickets for events, or sign up for our mailing list.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you when you interact with us:

• Personal Identification Information: When you purchase tickets, sign up for our mailing list, or make inquiries, we may collect your name, email address, phone number, and other relevant details.

• Payment Information: When purchasing tickets, we collect payment details such as your credit card information. We use third-party payment processors to handle these transactions securely.

• Event Preferences: When you sign up for our mailing list or purchase tickets, we may collect preferences related to the events or content you are interested in.

• Usage Data: We may collect information about your interactions with our website, such as IP address, browser type, operating system, and pages you visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders and Tickets: We use your personal information to process ticket orders, send event confirmations, and provide customer support. We use Beyonk as our ticketing system, and you may receive email confirmations or updates directly from Beyonk as part of your booking process.

• To Communicate with You: If you have signed up for our mailing list, we will send you updates, event notifications, special offers, and other promotional content related to The Dragonfly Lounge. We use Mailchimp to send marketing emails. You can opt out of these communications at any time by following the unsubscribe instructions included in our emails.

• To Improve Our Services: We may use your information to personalize your experience, analyze usage trends, and improve our website and services.

• To Comply with Legal Obligations: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in running our website, processing payments, sending emails, or other related services. Specifically, we use Beyonk for ticketing and Mailchimp for marketing communications. These providers are required to keep your information confidential and only use it for the purpose of providing their services.

• Legal Compliance: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect the rights and safety of others, or enforce our terms and conditions.

4. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to have your data deleted or updated, please contact us using the details below.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal data we hold about you.

• Correction: You have the right to request that we correct any inaccurate or incomplete information.

• Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.

• Opt-Out: If you no longer wish to receive marketing emails from us, you can unsubscribe by following the link in the email or by contacting us directly.

To exercise these rights, please contact us at the details below.

7. Cookies

Our website may use cookies to enhance your experience. Cookies are small text files stored on your device that help us understand how you interact with our website. You can control cookies through your browser settings, but disabling them may affect the functionality of our website.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make changes, we will post the updated policy on our website with the new effective date. Please review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

The Dragonfly Lounge
Unit 3, Foundation House, Long Wyre Street, Colchester, CO1 1AZ
Email: marketing@dragonflylounge.co.uk